Selvilya Leng
Branch Manager
Medan
Summary
Motivated Bank Manager with approximately 26 years of experience in banking. Has broad knowledge in financial and investments products. Proficient in most aspects of bank management, customer service, staff coordination and product sales. Passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing. Inspires staff loyalty through strong leadership and communication skills.
Overview
26
26
years of professional experience
Work History
Branch Manager
PT BANK HSBC INDONESIA
05.2018 - 05.2024
- Oversee and motivate a team of approximately 20 bank staffs.
- Implemented effective sales strategies to achieve branch targets and expectations consistently.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Reduced employee turnover by fostering a positive work environment.
- Supervise staffs in sales, marketing, operations and customer service.
Branch Business Manager
PT BANK ANZ INDONESIA AND PT BANK DBS INDONESIA
06.2010 - 04.2018
- Supervise a Sales and Marketing team of 8 personnel.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Consumer Banking Team Leader
Royal Bank Of Scotland, RBS
01.2008 - 06.2010
- Supervise a Sales and Marketing Team of 7 personnel.
- Mentored junior staff members, helping them develop their skills, knowledge, potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Built strong relationships with customers through positive attitude and attentive response.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Consumer Banking Head
ABN AMRO Bank N.V
03.2000 - 05.2008
- Provide supervision for the sales team to meet clients to generate new business and maintained relationship with customers.
- Developed and executed strategic plans to expand the bank''s portfolio, contributing to significant growth in revenue.
- Contacted potential clients to pursue sales and gather funds.
- Increased customer satisfaction by addressing and resolving complex banking issues promptly and professionally.
- Assist team to resolve problems, improve operations and provide exceptional service.
- As a leader in group projects, delegating tasks and providing feedback.
Senior Bank Officer
ABN AMRO Bank N.V
03.1998 - 04.2000
- Promote marketing campaigns targeting high net worth clients, resulting in increased deposits and investment opportunities for the bank.
- Coached junior staff members on best practices in banking operations, fostering a culture of continuous learning and professional development within the team.
- Managed and opened checking, saving time deposit, investment accounts.
- Contacted potential clients to pursue sales and gather funds.
- Built and maintained productive relationships with existing and new clients.
Education
Bachelor of Commerce - Accounting And Finance
University of Western Sydney
Nepean, Australia 04.2001 -
Private Secretary Certificate - Secretarial Studies And Office Administration
ATT Secretarius
Singapore 04.2001 -
Skills
Branch Operations Management
Client Relations
Cross-Functional Collaboration
Relationship building
Team Leadership and Motivation
Customer Service and Satisfaction
Complaint resolutions
Problem-solving abilities
Performance Reviews
Languages
Indonesian
Native language
English
Advanced
C1
Hokkien Dialect
Advanced
C1
Professional References
- Reference Name :Ms Giok Tjen, SVP - Regional Branch Network Sumatera of PT Bank HSBC Indonesia, JL. Perintis Kemerdekaan No. 9 Medan.
Mobile Number: +62 811 6143 348
- Reference Name :Ms Maya Sartika, Region Head SnD Sumatera at CIMB NIAGA BANK, Forum 9, JL Imam Bonjol Medan. Mobile Number: +62 818 0826 6666
Timeline
Branch Manager
PT BANK HSBC INDONESIA
05.2018 - 05.2024
Branch Business Manager
PT BANK ANZ INDONESIA AND PT BANK DBS INDONESIA
06.2010 - 04.2018
Consumer Banking Team Leader
Royal Bank Of Scotland, RBS
01.2008 - 06.2010
Bachelor of Commerce - Accounting And Finance
University of Western Sydney
04.2001 -
Private Secretary Certificate - Secretarial Studies And Office Administration
ATT Secretarius
04.2001 -
Consumer Banking Head
ABN AMRO Bank N.V
03.2000 - 05.2008
Senior Bank Officer
ABN AMRO Bank N.V
03.1998 - 04.2000
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